Support

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Need assistance? We are here to help

You might consider checking our user manual prior to submitting a support ticket
Thrive Through Change
we are here to help

Before you contact our service desk, please ensure you complete the following steps:

Alternatively, you can send through your requests via email to [email protected]

Priority Level Description:

P1 – CRITICAL

Major incident that critically affects the customer’s business operation. System often will be completely down. No work around available. Multiple users affected.

P2 – HIGH

Incident resulting in severely degraded performance. High impact to business. Affects a large number but not all users.

P3 – MEDIUM

Incident causing functionality to be reduced or performance impaired. Affecting only a small section of the business. Impact is low. Often work around is available.

P4 – LOW

Configuration or design advice required by the customer where there is no impact on the customer’s business. Affects low number or single users